Spa Policies
At TSOY, our treatments are reserved especially for you. We value your time and trust, and we ask that you respect our scheduling policies to ensure every guest receives the best possible experience.
Booking & Reservations
To secure your appointment, a valid credit card is required at the time of booking. This information is held safely on file and will only be charged in accordance with our cancellation policy. When scheduling your appointment, you agree to these terms.
Cancellations & Rescheduling
If you need to cancel or modify your appointment, please notify us at least 24 hours in advance.
Cancellations, rescheduling requests made with less than 24 hours’ notice, or missed appointments (“no-shows”) will incur a 60% cancellation fee of the scheduled service
Arrival Time
Please arrive on time for your appointment. We provide a 10-minute grace period, but if you arrive later than 10 minutes, your service will be shortened to accommodate the next guest. Arrivals more than 15 minutes late will be considered a last-minute cancellation and subject to our cancellation fee
Payments & Gratuity
We accept all major credit cards, debit cards, and cash payments. Gratuities are never expected but always appreciated. Standard gratuity ranges from 15–25% of your service total.
Health & Wellness
Your comfort and safety are our priority. Please inform your therapist or esthetician of any medical conditions, recent surgeries, allergies, or injuries before your treatment. Certain services may not be suitable for individuals with specific health concerns or for those who are pregnant, our team will gladly guide you to the best options.
Consultations
An over the phone consultation may be required prior to certain specialized services, such as post-operative treatments or advanced body therapies, to ensure optimal results and safety.
Refunds & Adjustments
We do not offer refunds on services, bundles, or gift cards. If you are dissatisfied with your experience, please speak with a manager so we can address your concerns and make it right. Most bundles expire 3 months after purchase; our receptionist will inform you of expiration dates at the time of purchase. Gift cards do not expire, but we are not responsible for lost or stolen gift cards
Quiet Environment
To preserve a peaceful environment for all guests, please silence cell phones and speak softly while in the spa. Children and guests not receiving services are asked to remain in the waiting area.
Respect & Care
We strive to create a safe and nurturing environment for all guests. Any inappropriate behavior may result in the immediate termination of the session, and full payment will still be required. We reserve the right of admission to maintain the comfort and safety of our spa.
Personal Property
The spa cannot assume responsibility for personal items brought onto the premises. Guests are advised to leave jewelry and other valuables at home, particularly for body treatments that may require removal of jewelry. The spa does not provide secure storage for valuables.
Thank you for your cooperation.
Links
Hours
- Sunday: Closed
- Monday: 9am - 8pm
- Tuesday to Friday: 10am - 8pm
- Saturday: 9am - 5pm